TERMS OF SERVICE

Her Earth Medicine Pty Ltd
ACN: 676 667 799
Email: info@herearthmedicine.com
Website: www.herearthmedicine.com
Location: Gold Coast, Queensland, Australia

WEBSITE TERMS AND CONDITIONS ('TERMS') - NATUROPATHY SERVICES
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS SITE

1. Who we are and how to contact us
1.1 www.herearthmedicine.com is a website (“Website”) operated by Her Earth Medicine Pty Ltd ACN 676
667 799 (we, us and our).
1.2 To contact us, please email info@herearthmedicine.com
1.3 Reference to the Website, includes the naturopathic consultation and wellness services we provide
from time to time, including in-person and telehealth consultations, supplement dispensing, and health-
related referrals and advice (‘Services’).

2. Agreement
2.1 By using our Website and Services, you confirm that: (A) you have read and accept these Terms and that
you agree to comply with them. If you do not agree to these Terms, you must not use our Services; (B)
you are at least 18 years old, or otherwise represented by a parent or guardian, residing in Australia.
2.2 We are the owner or the licensee of all intellectual property rights in our Services, Website, and in the
material published on it. Nothing in these Terms transfers any rights to you. All such rights are reserved.

3. Our Services
3.1 We provide the following Services to you:

(a) Naturopathic consultations (via telehealth or in-person), which may include review of health
history, discussion of current health concerns, and advice on nutrition, lifestyle, supplements,
or testing referrals;
(b) Follow-up consultations, including test interpretation, treatment planning, and review of
previous advice based on health outcomes;
(c) Referral to third-party providers for additional services or testing, such as pathology,
acupuncture, or specialist therapy;
(d) Dispensing of nutritional and/or herbal supplements; and
(e) Acupuncture treatment.

3.2 These Services are strictly consultative and advisory in nature. We do not provide medical diagnoses,
prescribe medication, or replace medical advice from a doctor or other registered health professional.
3.3 Services are provided at the time and method indicated in your booking confirmation or otherwise as
determined by us. This may include telehealth, phone, or in-person delivery.
3.4 By proceeding with our Services, you acknowledge and consent to the following:

(a) You understand that naturopathy is a complementary healthcare approach that uses natural
therapies to support your body's healing capacity. Naturopathic treatments are not intended

to replace conventional medical care and should be used alongside, not instead of,
appropriate medical treatment.
(b) You acknowledge that while many people benefit from naturopathic treatment, individual
responses vary and no specific outcomes can be guaranteed. Some natural therapies may take
time to show benefits, and some individuals may not respond to treatment.
(c) You understand the potential benefits of naturopathic treatment may include improved
energy, better digestion, enhanced immune function, and overall wellness support. Potential
risks may include mild temporary symptoms as your body adjusts, allergic reactions to
supplements, or interactions with medications.
(d) You consent to the specific treatment approaches we may recommend, including dietary and
lifestyle modifications, nutritional supplements, herbal medicines, and referrals for additional
testing or therapies.
(e) You acknowledge your responsibility to follow treatment recommendations as directed,
attend follow-up appointments as scheduled, and communicate any concerns or changes in
your condition promptly.

3.5 Consultations are intended for the booked individual only. All treatment plans and advice are
personalised and must not be shared or applied to others. We accept no responsibility for any
consequences arising from the misuse or sharing of your personalised treatment plan or
recommendations.
3.6 We will perform the Services and with reasonable skill and care and in accordance with these Terms and
all relevant laws and professional codes. We are committed to practicing within the scope of
naturopathy as defined by our professional association and in accordance with the relevant professional
codes of conduct and ethical guidelines. We do not provide services outside our scope of practice or
professional competency.
3.7 We provide Services on a per-consultation basis. Consultations may be booked individually or as part of
a follow-up care plan. There is no minimum service period, and each consultation is treated as a
separate engagement unless otherwise agreed in writing.
3.8 Any messages, emails, or WhatsApp communications received outside of scheduled consultation times
will not be treated as a substitute for a formal appointment. Out-of-scope queries or requests made
outside of consultations may incur additional charges which will be billed at our standard hourly rate as
per clause 9.8 or may require you to book a follow-up appointment.
3.9 We do not provide urgent or emergency medical care. If you experience a medical emergency, you must
immediately contact emergency services by calling 000 (in Australia) or attend your nearest hospital
emergency department.
3.10 Where we arrange or receive pathology or functional test results on your behalf, results will only be
discussed or interpreted during a booked consultation. We do not provide an urgent interpretation
service and accept no responsibility for any delay in review or follow-up where you have not booked a
consultation.

4. Booking and Client Information
4.1 To access the Services, you must book a consultation through our Website or booking platform.
Bookings may require payment of a deposit to secure your appointment as per clause 9.2 .
4.2 As part of the booking process, and to provide safe and effective Services, you may be required to
complete a new client intake form or provide personal health information. This includes your full name,
date of birth, contact information, medical history, and any other information relevant to your care.
4.3 Where we have requested any information from you, such as your health information, you must ensure
that the information is accurate, complete, and provided promptly. We will not be liable for any error or
delay due to inaccurate or missing information. This includes disclosure of all prescription medications,
over-the-counter drugs, vitamins, minerals, herbal supplements, and recreational substances you are
currently taking or have taken in the past 3 months. You must also disclose any known allergies, adverse
reactions, or sensitivities to foods, supplements, or medications.
4.4 Where we request information from you, such as intake forms, health history, test results, or a list of
current supplements, you must provide that information promptly and no later than 7 days from the
date of request or prior to your scheduled consultation, whichever is sooner. If the required information
is not provided in time, we reserve the right to proceed based on the information available or to
reschedule the consultation at our discretion.
4.5 We reserve the right to decline or cancel a booking if the required intake form or pre-consultation
information is not submitted prior to the appointment.
4.6 All information collected is handled in accordance with our Privacy Policy.

5. Client Responsibilities
5.1 You agree to:

(a) Follow all recommendations provided to you as part of your treatment plan to the best of
your ability;
(b) Inform us promptly of any adverse effects, changes in your health, or new
medications/supplements;
(c) Seek urgent medical attention from your doctor or emergency services if your condition
worsens or you experience a medical emergency;
(d) Use any products, supplements, or remedies as directed and solely for your personal use;
(e) Provide accurate and complete health information, including any changes in your medical
history or treatment by other health professionals; and
(f) Maintain open communication with us regarding your health progress and any concerns you
may have about your treatment plan.

5.2 We are not responsible for any adverse outcomes from our Services arising where you have failed to
disclose relevant health information, medical history, or medication use. We recommend that you seek
clearance from your primary healthcare provider before commencing any new supplement, dietary

change, or lifestyle modification recommended by us, especially if you are pregnant, breastfeeding,
have a chronic condition, or are taking prescription medication.

6. Telehealth Appointments
6.1 Our telehealth consultations are conducted using third party platforms which maintains appropriate
security and privacy standards. However, you acknowledge that electronic communication carries
inherent privacy and security risks.
6.2 Consultations are not recorded by us without your consent. You must not record consultations without
our prior written consent. If either party wishes to record a consultation, this must be agreed in advance
and documented in writing.
6.3 For telehealth consultations, you must have a reliable internet connection, a device with camera and
microphone capability, and be in a private location free from interruptions. We recommend testing your
technology at least 15 minutes before your scheduled appointment.
6.4 We will not be liable for any inability to deliver Services due to delays caused by your internet
connection, email provider, or technology failure on your side. In the case of non-attendance or inability
to connect, our standard no-show fee policy applies.

7. Supplements and Third Party Products
7.1 As part of your treatment plan, we may recommend supplements, herbs, or other natural products.
These may be offered for purchase directly from us, and we may receive a retail margin or markup on
these items. You are under no obligation to purchase products from us and may source them elsewhere
if you prefer.
7.2 You acknowledge that some naturopathic recommendations may interact with conventional
medications or may not be suitable for certain health conditions. You agree to consult with your
prescribing healthcare provider before making any changes to prescribed medications or treatments
based on our recommendations.
7.3 You must immediately discontinue any supplement or treatment recommendation and seek medical
attention if you experience any adverse reactions, including but not limited to: allergic reactions, severe
digestive upset, unusual symptoms, or worsening of your existing condition.
7.4 When we recommend products or brands that we do not directly supply, we make no warranty as to
their quality, purity, potency, or safety. You acknowledge that the quality and efficacy of products
purchased from other suppliers may vary significantly.
7.5 Where we supply supplements, herbal preparations, or other products to you, risk in those products
passes to you upon collection or delivery. You are responsible for storing all products in accordance with
the instructions provided, including keeping them away from heat, moisture, and direct sunlight, and
out of the reach of children. We are not liable for any degradation, loss of potency, contamination, or
adverse effects resulting from improper storage or use.

7.6 You are responsible for verifying that any third-party products you purchase meet appropriate quality
standards and are suitable for your needs. We recommend purchasing only from reputable suppliers
who can provide certificates of analysis or quality assurance documentation.
7.7 We may also refer you for external pathology testing or other services. These referrals are for your
convenience only. We do not receive any commissions, rebates, or other financial incentives in
connection with testing or third-party service providers, and we are not involved in the payment or
coordination of such services.
7.8 We are not responsible for the conduct, outcomes, or pricing of any third-party service (e.g. pathology
or acupuncture). You engage with such providers at your own risk.

8. Payment
8.1 You must pay our standard consultation fee which will be notified to you at the time of booking, or
otherwise advised by us (“Service Fee”).
8.2 A non-refundable deposit of $100 is required at the time of booking to secure your appointment. The
remaining balance of the consultation fee must be paid within 24 hours following the completion of the
consultation. This deposit is non-refundable except in the circumstances outlined in clause 9.1 where we
are unable to provide the Services.
8.3 Payment for Service Fees must be made in Australian Dollars and by the methods offered by us at our
discretion, currently via Visa, MasterCard cards. We reserve the right to suspend or cancel any further
consultations if payment is not received.
8.4 You agree that you have read, understood and agree to be bound by the relevant payment gateway
terms and conditions which are available on that third party website.
8.5 If the remaining balance is not paid within 7 days of the consultation, a $20 administrative fee will apply.
If fees remain unpaid beyond this period, we may refer your account to a debt collection agency, and
you will be responsible for any recovery costs incurred plus interest at law.
8.6 Should we consider it necessary to vary the Service Fee at any time, we will provide you with reasonable
notice. You may cancel any future bookings without penalty if you do not agree to the updated fee.
8.7 Any time spent outside of scheduled consultation hours for review, preparation, or follow-up care
requested by you may incur additional charges at our standard hourly rate. Overtime during a
consultation will be charged at the standard hourly rate.
8.8 We reserve the right to amend our consultation fees and standard hourly rates in our discretion. We will
notify you in advance of any change in pricing.

9. Cancellations and Postponements
9.1 You must provide at least 48 hours’ notice if you wish to cancel or reschedule a consultation. Notice
must be provided in writing via email at info@herearthmedicine.com. If you cancel with less than 48
hours’ notice, the full consultation fee remains payable, and no refund or rescheduling will be offered.
Any deposit will not be refunded to you.
9.2 If you fail to attend your scheduled consultation (a "no-show") or are unable to attend due to technical
or internet issues on your end, the full consultation fee remains payable. This applies regardless of the
reason for non-attendance, including connectivity issues. You agree that we may debit this amount from
any card we have on file.
9.3 Where a consultation is missed or cancelled late as described in clauses 8.1 or 8.2 , any remaining
balance of the consultation fee must be paid within 24 hours. If payment is not received, administrative
and debt recovery fees may apply as outlined in clause 7 .
9.4 This policy is strictly enforced due to the preparation time required and limited appointment availability.
Repeated late cancellations, rescheduling, or no-shows may result in a requirement for pre-payment for
all future bookings or refusal of further services.
9.5 If we need to cancel or reschedule your appointment due to illness, emergency, or other unforeseen
circumstances, we will provide as much notice as possible. You will be offered the option to reschedule
or receive a full refund for any fees already paid.

10. Refund Policy
10.1 Refunds will only be issued in the following circumstances:

(a) We are unable to provide the Services (e.g. due to our illness or technical failure on our side);
or
(b) Where required by law, including under the Australian Consumer Law.

10.2 We do not provide refunds for:
(a) Change of mind;
(b) Failure to attend a booked consultation;
(c) Dissatisfaction with the Services (unless in breach of consumer guarantees); or
(d) Issues outside our control (e.g. internet or software problems on your end).
10.3 Nothing in these Terms limits your rights under consumer law.

11. Privacy
11.1 We take your privacy seriously. Any personal or health information you provide to us through the
Website, intake forms, telehealth systems, or during consultations is collected, used and stored in
accordance with the Australian Privacy Principles and our Privacy Policy.
11.2 You agree that we may use your personal information for purposes including:

(a) managing your appointments and clinical records;
(b) providing naturopathic services and treatment plans;
(c) communicating with you about your care, including appointment reminders, test results
(where appropriate), or
(d) supplement ordering; and
(e) complying with our professional, legal, and health record-keeping obligations.

11.3 We will not share your information with any third party without your consent, except:

(a) where required by law; or
(b) where necessary to deliver our services (e.g. booking/payment platforms, referral
practitioners) who are bound by privacy obligations.

11.4 By using our Services, you consent to us sending you electronic communications (including email and
SMS) relating to your bookings, treatment, or relevant health information in accordance with our
Privacy Policy.

12. Intellectual Property
12.1 We own all intellectual property rights in our Website, consultation materials, treatment plans,
supplement protocols, handouts, and any other materials provided to you in the course of delivering our
Services (“Content”).
12.2 You are granted a limited, non-exclusive, non-transferable licence to use the Content for your personal
health and wellbeing only. You must not share, copy, publish, or distribute the Content, or use it for the
benefit of any other person.
12.3 If you provide us with feedback, a testimonial, or a review, you grant us permission to use it (including
your first name and general context) for promotional purposes on our website or social media, unless
you notify us otherwise in writing.

13. General Disclaimer
13.1 Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions
implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by
law may not be limited or excluded.
13.2 Subject to this clause, and to the extent permitted by law all terms, guarantees, warranties,
representations or conditions which are not expressly stated in the Terms are excluded.
13.3 Naturopathy services are provided as part of a holistic, complementary healthcare approach and are
intended to support the body's natural ability to heal. Our Services do not replace medical diagnosis,
treatment, or the advice of a registered medical professional. We recommend that you continue to
work with your primary healthcare provider for all medical needs and conditions. While we aim to
provide professional and tailored advice, individual responses to naturopathic treatments vary, and no
specific outcomes can be guaranteed. Furthermore, the effectiveness of treatments is influenced by
various factors including, but not limited to, individual health profiles and compliance with
recommended lifestyle changes. Always consult a qualified healthcare provider regarding any medical
conditions or treatment options.
13.4 You acknowledge that your health and treatment decisions remain your sole responsibility. You agree
that any decisions you make based on our Services are made voluntarily and at your own risk.

13.5 We take reasonable care in preparing our Website content and consultation materials but make no
representation or warranty that any information provided on the Website is complete, accurate, or
current. The content is provided for educational and informational purposes only and should not be
relied upon as a comprehensive or final authority on any health matter.
13.6 You are encouraged to seek the advice of a registered medical practitioner or other qualified health
professional for any concerns about your health. You must not disregard medical advice, delay seeking
it, or discontinue any prescribed treatment or medication based on information received from us or
through the Services. We do not provide emergency medical services. In the case of a medical
emergency, you must contact a doctor or emergency services immediately.
13.7 Except as required by law, we do not accept any liability for any injury, loss, damage, or adverse effect
that may arise in connection with the use or misuse of our Services, recommendations, supplements, or
referrals. This includes, but is not limited to, reliance on any content provided through consultations,
our Website, or our communication with you.

14. Limitation of liability
14.1 To the fullest extent permitted by law, our total liability to you in connection with the Services, whether
in contract, tort (including negligence), statute or otherwise, is limited to 10 times the fee paid by you
for the specific consultation to which the claim relates.
14.2 We are not liable for any indirect, special or consequential loss or damage, including loss of opportunity,
loss of revenue, lost business, or reputational damage, however arising and whether foreseeable or not.
14.3 Nothing in the Agreement will limit a person’s liability for: a) death or personal injury caused by that
person’s negligence; b) that person’s fraud; or c) anything else that cannot be limited by law.

15. Termination
15.1 These Terms and your access to the Services will continue to apply unless and until terminated by either
you or us, as outlined in this clause.
15.2 We may at any time, terminate the Terms with you if:

(a) you have breached any provision of the Terms or intend to breach any provision;
(b) we are required to do so by law;
(c) if your conduct impacts our name or reputation or violates the rights of those of another
party;
(d) the provision of the Services to you by us is, in our opinion, no longer commercially viable.

15.3 The termination of these Terms will not affect any accrued rights or remedies of either party existing at
the date of termination.

16. We may make changes to these Terms
16.1 We amend these Terms from time to time. Every time you access our Website, please check these
Terms to ensure you understand the Terms that apply at that time. By continuing to use our Services
after the amendments take effect, you agree to be bound by the Terms as amended.
16.2 These Terms were most recently updated on 15 July 2025 .

17. We may make changes to our Website
17.1 We may update and change our Website from time to time to reflect changes to our Services, our users'
needs, changes in law and our business priorities.

18. We may suspend or withdraw our Website
18.1 Our Website is made available free of charge.
18.2 We do not guarantee that the Services, our Website, or any content on it, will always be available,
uninterrupted or be error-free. We may suspend or withdraw or restrict the availability of all or any part
of our Website or Services for business and operational reasons. We will try to give you reasonable
notice of any suspension or withdrawal.
18.3 This Website is provided on an "as is" and "as available" basis, and we make no representations or
warranties, express or implied, regarding the operation or availability of the Website or Services.

19. We are not responsible for viruses
19.1 We do not guarantee that our Site will be secure or free from bugs or viruses or any other type of
malicious code or software.
19.2 You are responsible for configuring your technology to access our Site. You should use your own
antivirus software.

20. We are not responsible for websites we link to
20.1 Where our Site contains links to other sites (including banner advertisements and sponsored links) and
resources provided by third parties, these links are provided for your information only and you access
third party websites subject to the terms and conditions for those websites.

21. General
Disputes: In the event of any dispute, the parties agree to mediate before proceeding to litigation.
Force majeure: If we are unable to perform in whole or in part, any obligation under these Terms as a
result of any fact, circumstance or matter beyond our control, we are relieved of that obligation to the
extent and for the period that we are unable to perform the obligation. You agree that we will not be
held liable for any delay or failure in performance of any part of the Services or delivery of the Materials.
Severability: Any provision of these Terms which is void, illegal or otherwise unenforceable will be
severed to the extent permitted by law without affecting any other provision of the Terms.
Relationship: These Terms do not confer an agency, partnership, joint venture, or employee-employer
relationship between us and you or any other party unless expressly stated otherwise.

Entire agreement: These Terms form the entire agreement between the parties in relation to the
Services. It replaces any earlier agreements, representations or discussions.
Jurisdiction: These Terms are governed by the laws of Queensland . You irrevocably and unconditionally
submit to the exclusive jurisdiction of the Queensland courts. Although the Course may be accessed
throughout Australia and overseas, we make no representations or warranties that its content, or the
Products, comply with the laws (including intellectual property laws) of any country outside Australia. If
you access the Website from outside Australia, you do so at your own risk and are responsible for
ensuring compliance with all laws in the place where you are located. This clause survives termination
of these Terms.
Assignment: You may not assign, transfer, or sublicense any of your rights or obligations under these
Terms without our prior written consent. We may assign or transfer our rights and obligations under
these Terms at any time, provided that your rights are not materially affected. Any unauthorised
assignment by you will be deemed void.