Terms & Conditions

Agreement to Terms
Her Earth Medicine: (“Her Earth Medicine,” “Us,” “We,” “Our”) defines Her Earth Medicine.
Patient: (“Customer,” “Client,” “Participant,” “You,” “Your”) defines the person who receives Products and/or Services from Her Earth Medicine.
Website: refers to Her Earth Medicine domain, herearthmedicine.com.au.
Products: refers to the items that Patients can purchase from Her Earth Medicine’s Website.
Services: (“Appointment,” “Consultation,” “Booking”) refers to the agreement under which one party (Her Earth Medicine) agrees to provide their marketed expertise in naturopathy to another party (Patient) in exchange for remuneration.

Medical Disclaimer
The information and products provided by Her Earth Medicine, whether on our website, through consultations, or in any other communication, are intended for educational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment. Always consult with your doctor or qualified healthcare provider regarding any medical condition or concerns before using any product or implementing any advice from Her Earth Medicine. We are not responsible for any health outcomes, and you assume full responsibility for your decisions regarding your health and wellness.

Her Earth Medicine practitioners provide complementary support and are not liable for medical conditions or emergencies. If you experience any adverse health symptoms, discontinue use of products or treatments and seek immediate medical attention.

Right to Refuse Service
Her Earth Medicine reserves the right to refuse services, consultations, or bookings at our discretion. We prioritize creating a respectful and mutually supportive environment, and we may decline to work with clients for any reason, including but not limited to cases where we feel we are not the best fit for their needs or goals.

Appointment Reschedules, Cancellations & No Shows
At Her Earth Medicine, we value our client’s time, and we appreciate your mutual respect. Her Earth Medicine requires a minimum of 48 hours’ notice for all appointment reschedules and cancellations.
You will receive a confirmation email when your appointment has been scheduled, as well as an email reminder 3 days before your appointment. Within these emails, you can find a link to cancel your appointment.
For any enquiries relating to rescheduling your appointment, please contact us via email at info@herearthmedicine.com. Please note that we are typically booked 1 to 2 months in advance and may not be able to reschedule within a convenient timeframe.
Booking deposits can be credited to your account if you cancel anytime before 48 hours of your scheduled appointment.
Cancellations made within 48 hours will result in a $50 fee, and those made within 24 hours will incur a $100 fee.
Rescheduling with more than 48 hours’ notice will not incur any charges.
Rescheduling within 48 hours of the appointment will incur a $50 fee, and within 24 hours, a $100 fee.
A "No Show" is defined as a patient who fails to attend or forgets their confirmed appointment, resulting in a fee equivalent to the cost of the scheduled appointment.
If a practitioner from Her Earth Medicine cannot attend due to sickness or unforeseen circumstances, we will notify you as soon as possible. In this instance, you can choose to reschedule or receive a full credit of appointment costs

Client Intake Forms
Her Earth Medicine requests new clients to complete the Client Registration form and the Pre-Assessment Questionnaire at least 24 hours before their scheduled appointment. These forms are included in your booking confirmation email.
If an intake form is not completed prior to the scheduled appointment, it will need to be filled during your consultation, at the expense of your consultation time. No additional time will be allocated to compensate for lost time, and full consultation fees will apply.

Minors
By using Her Earth Medicine, you confirm that you are of legal age in your state/territory of residence and accept complete legal responsibility for any minors in your household who may use our Website.
You also agree not to provide us with personal data related to minors aged twelve years or under.
Parents or guardians must supervise the use of our Website by minors and complete all bookings on behalf of those under the age of majority (18 years in Australia). The parent/guardian must be present at any consultations with minors.

Communication
Her Earth Medicine may use your Personal Information to contact you with newsletters, promotional materials, or other relevant information. You can opt out by following the “Unsubscribe” link in any correspondence.
Please direct all appointment and general enquiries to info@herearthmedicine.com. Social media messages are not frequently monitored.
In the case of a medical emergency, contact your GP or hospital immediately, or dial 000.

Payment
Her Earth Medicine requires full payment for services upon booking. Bookings entered manually by our team require payment of a deposit within 48 hours of receiving email confirmation. Failure to pay will result in losing your appointment slot.
Payment methods include Card (EFTPOS, Visa, MasterCard, AMEX), Cash, Bank Transfer (Osko), Google Pay, Apple Pay, Zip (Pay & Money), and Afterpay. Debit/Credit Card payments incur a surcharge.
Payments made are non-refundable but can be credited to your account.
Payment must be made within 2 days of receiving an invoice. Overdue payments will incur a $5 fee per week after 6 days.
Her Earth Medicine reserves the right to pursue unpaid fees, including any associated recovery costs.

Delivery Policies
Her Earth Medicine posts via Australia Post and is not responsible for shipping times once handed over. Signature upon delivery can be requested for an additional fee. Her Earth Medicine is not liable for any issues (e.g., lost or damaged parcels) once items leave our premises.

Product Policies
Products from Her Earth Medicine’s Website are not intended to diagnose or treat health conditions. Consult your healthcare provider before using any product. Payment must be received in full before dispatch. Our products are supplements, not approved by the Therapeutic Goods Administration (TGA).

Modification to Service & Prices
Her Earth Medicine reserves the right to amend or discontinue products and services at any time without notice. Prices are subject to change.

Changes to Terms & Conditions
Her Earth Medicine reserves the right to update these Terms & Conditions at any time. It is your responsibility to check the Website for updates. Continued use of the Website implies acceptance of any changes.

Business Rights & Responsibilities
Her Earth Medicine strives to provide accurate, up-to-date content, but we do not offer individual health advice outside of 1:1 consultations.

Visitor Responsibilities
Visitors to the Her Earth Medicine Website are responsible for their personal health and safety. Information provided on the Website should not be considered medical advice.

Links to Other Websites
Her Earth Medicine is not responsible for the content of any third-party websites linked on our Website.

Compliance with Laws
Her Earth Medicine may disclose personal information if required by law or to protect our rights.

Liability
By using this Website, you agree to indemnify us from all claims and liabilities. Her Earth Medicine takes due care to ensure the accuracy of content but cannot be held responsible for errors.

Giveaways
Giveaways are for Australian residents aged 18 and older. Winners are chosen at random and must respond within 48 hours to claim their prize. Her Earth Medicine reserves the right to make public the winner’s name and state/territory of residence.

Copyright
All content on the Her Earth Medicine Website is the property of Her Earth Medicine. Unauthorized use of materials is prohibited.

Questions or Feedback
For questions or feedback about these Terms & Conditions, please contact us at info@herearthmedicine.com.au.